Frequently Asked Questions

How can I pay for my online order?
We accept most major credit cards: Discover, Visa, MasterCard, American Express, JCB and Diners Club.  

Can I change my order once I submit it?
That might create a bit of a buzz over here but we are definite about one thing-making you happy. So contact us at hello@sallyjane.net and we will  figure it out.

How do I know if my order went through?
You will receive a confirmation email with an order number. Once your package is shipped,  you will receive another email with shipping information..

How soon will my credit card be charged?
Upon completion of your order.

If I experience an obstacle while ordering online, can someone help me?
Absolutely. We are available Monday through Friday, 9am-5pm . 

Does Sally Jane offer special packaging for a gift?
We do, at no cost to you. Our square earthy box adorned with our signature bee is part of the Sally Jane experience. Inside our soft pink pouch is the gift and our message card, enhancing the  receivers experience. 

I see Sally Jane has free shipping. Is that always the case?
We offer free ground shipping to all US domestic orders. 

How do you ship?
We ship via USPS domestic ground.

When should I expect to receive my order?
Once your order is processed for shipping, standard USPS shipments should arrive 3 to 5 business days.

Will you ship to my PO box?
Yes of course. Just be on the look out as we cannot be responsible for a package arriving at a non-domestic residence. 

Is international shipping available?
Yes, and we are working to be make it even more available internationally soon.  You can find the countries we ship to here. Sally Jane shipments outside of the US may be subject to local fees and duties and we can not estimate these charges.  Packages may be delayed due to local custom processing.  We can not guarantee international delivery dates as each country's shipping times may vary.      

What is your Sally Jane return policy?
You can find our return policy here.

How can I keep my Sally Jane jewelry looking it's best?
 A soft cloth with no harsh chemicals are the best way for keeping our jewelry clean and frankly, adorable.

Can the jewelry get wet or do you recommend removing them for water sports such as swimming and personal hygiene? 
Let's face it, bees are definitely known to create the impossible but swim? No. Keep them on the armoire while freshening up or cooling off if you want them to look their best while out. Otherwise note: with time they might age just like the rest of us. 

What metals are the jewelry made of?
Our products are made with care and meet standard US requirements for adult jewelry.  All our chains have a sterling silver base and gold finished are gold plated.